Problem Solving Techniques in Action
Develop practical skills to identify root causes, analyse data, and implement effective solutions
This practical, EAL-accredited workshop introduces core problem-solving methods that help teams tackle workplace challenges systematically. Over two days, participants will learn how to analyse issues, identify root causes, and select the best solutions using proven Lean tools.
This course is eligible for up to 50% funding through the Welsh Government’s Flexible Skills Programme, making it an affordable way to build essential Lean skills and gain recognised accreditation.
About the Course
This three-day, hands-on workshop focuses on applying structured problem-solving techniques to real workplace issues. Participants will conduct Root Cause Analysis on current problems, create Ishikawa (Fishbone) diagrams, and use the 3 x 5 Why technique to drill down to underlying causes. The course also covers consensus decision making and data analysis to support informed solution selection.
Practical exercises guide participants through the full problem-solving cycle, with tips on facilitating team involvement and ensuring sustainable improvements.
By the end of this workshop, participants will be able to:
Understand key problem-solving techniques and their application
Perform Root Cause Analysis using Ishikawa diagrams and 3 x 5 Why thinking
Facilitate consensus decision making within teams
Apply basic data analysis techniques to support problem diagnosis
Use structured methods to select and implement effective solutions
Who Should Attend
This course is suitable for:
Team leaders and supervisors
Improvement practitioners and project teams
Anyone responsible for resolving operational challenges and driving continuous improvement
Course Delivery & Key Details
Duration: 3 Days
Delivery Location: At your workplace
Funding: 50% Funding available via the Flexible Skills Programme
Course Outcomes
Upon successful completion, you will receive an EAL Accredited Certificate for the workshop — a recognised achievement towards the Level 3 Business Improvement Techniques framework.
