Delivering Operational Excellence for your Business
We will work with you to build your Operational Excellence strategy from the ground up. Working with you to develop a set of Values, Behaviours and Principles through to the design and implementation of your company specific Operational Excellence road map.
We have a modular approach to suit any organisations budget and requirements. Our initial operations excellence diagnostic tool will allow us to identify where you are on your lean journey and create a custom-built road map for your organisation and highlight your development needs for the next phase of your lean journey.
Operations Excellence Diagnostic
Our Operational Excellence Diagnostic provides an objective assessment of how effectively your organisation’s processes, systems, and people are working together. Using 21 core tools and techniques — from SLAs and 5S to problem-solving, standard work, and process control — the diagnostic evaluates maturity across four key phases: Standardise, Detect, Control, and Act.
Through a structured review, we identify where strengths exist, where inconsistency or risk remains, and what steps are needed to move to the next maturity level. You’ll receive a clear, visual maturity score, a detailed report, and a tailored roadmap outlining short- and long-term actions to build capability, embed improvements, and align operations with your business strategy.
Operational Excellence Strategy & Consulting
Our Operational Excellence strategy is designed to deliver sustainable improvements in efficiency, productivity, and performance across your operations. We employ a three-phase approach—Foundation, Step Change, and World-Class—to ensure your processes become stable, predictable, and optimised for future growth.
Before commencing any project, we conduct a thorough Operational Excellence Diagnostic to assess your current processes, identify key improvement areas, and align our strategy with your business goals. This ensures that every step of the journey is customised to your specific needs.
Supporting Sustainability and Embedding Improvements
To ensure long-term sustainability, we create customised project templates and training materials that are specific to your organisation. These can be used for future improvement projects, helping to embed continuous improvement within your company's culture.
Our program structure also encourages sustainability by developing change agents across your business. Senior managers act as champions, ensuring they are equipped to lead future projects independently. This self-sufficiency reduces reliance on external support and promotes continuous improvement.
Cross-Functional Teams and Lean Support Departments
We actively encourage the use of cross-functional teams during improvement projects. Lean principles apply not only to manufacturing but also to office and support functions. Many recent projects have successfully optimised office processes, contributing to overall business efficiency.
Director Involvement and Sponsorship
While directors don’t need to be directly involved in the training workshops, their role as project sponsors and ambassadors is critical to the success of the initiative. Their support and endorsement motivate teams and ensure the long-term impact of improvement projects.
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The Foundation phase lays the groundwork for long-term success by stabilising and controlling your processes. Key outcomes include:
Improved Quality: Each step in the production process is optimised to reduce errors and rework, saving time and resources.
Waste Reduction: We focus on minimising waste of raw materials, improving waste segregation, increasing recyclability, and lowering energy usage.
Enhanced Workplace Organisation: With structured workplace organisation and visual management, manufacturing areas operate more efficiently and with better control.
Stable Production Environment: Creating a predictable and stable environment that minimises internal disruptions and increases departmental productivity.
Data-Driven Culture: We instil a data-driven approach to process reviews and decision-making.
Effective Training: Employees are trained faster and more effectively in Standard Operating Procedures (SOPs), becoming productive contributors in less time.
Workforce Motivation: Staff gain greater ownership of their areas, leading to higher motivation and engagement.
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In the Step Change phase, we focus on delivering targeted improvement projects using the Lean Six Sigma methodology, specifically the DMAIC framework (Define, Measure, Analyse, Improve, Control). Our team leads improvement projects that include:
Data Collection and Analysis: Gathering critical process data, applying basic statistics, and conducting root cause analysis to understand issues.
Solution Development: Identifying and quantifying the most appropriate solutions for implementation based on data-driven insights.
Step Change Phase Outcomes:
Improved Productivity and Quality: By leveraging Six Sigma techniques and executing improvement projects, businesses see measurable improvements in productivity, quality, and cost efficiency.
Reduced Lead Time and Downtime: Optimising production processes leads to reduced downtime and faster lead times, enhancing overall product or service quality.
Increased Profitability: Reduced production costs and fewer customer complaints drive profitability and customer satisfaction.
Data-Driven Problem Solving: We cultivate a culture where employees use data to solve problems and implement future improvement projects independently.
Skilled Workforce: Teams develop a broader skill set, becoming more commercially aware and proficient in identifying and implementing improvement opportunities.
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The World Class phase of the Ops Ex Model focuses on achieving operational excellence through the optimisation of internal processes, establishing a pull system, and pursuing continuous improvement. This phase equips organisations to respond swiftly to customer demands while enhancing efficiency and product quality.
Achieving World Class Status results in:
Rapid Reaction to Customer Demand: Quick responses to customer needs enhance satisfaction.
Streamlined Product Diversification: Efficient introduction of new products to adapt to market trends.
Agile Reaction to Concerns: Prompt handling of issues across production and supply chains.
Supply Chain Integration: Improved collaboration and communication reduce lead times and enhance overall efficiency.
This phase aims to drive operational excellence and elevate organisations to a world-class level in performance and customer service.
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Training & Workshops
Our Operational Excellence Programme is supported by a range of EAL-accredited qualifications and bespoke workshops tailored to your organisation’s goals. Participants can complete the full Level 3 Diploma in Business Improvement Techniques or select from a series of stand-alone workshops focused on specific tools and challenges. Each programme is designed to build capability, embed learning, and deliver measurable improvements that drive sustainable operational excellence.
The primary objective of the Level 3 Business- Improvement Techniques VRQ is to improve business performance as a whole through empowering the people that make up the organisation.
B-IT is intended to maximise your company profits and revenues by the elimination of waste and the creation of flow through the business by reducing cost and variation. It also aims to improve responsiveness by making more effective use of people and physical assets.
